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PRIVACY POLICY

Last updated: October 27, 2026

This Privacy Policy describes how Imperial Land Service ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, request estimates, or use our field service management software and client portal powered by Jobber (collectively, the "Site" and "Services").

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information").

  • Information You Provide Directly:

    • Contact Data: Name, email address, phone number, and physical billing/service address when you request a quote, schedule land services, or fill out a form.

    • Property & Job Details: Photos, site notes, project specifications, access instructions, or geographic details regarding your land or service site.

    • Account Data: Profile information and preferences created when accessing our client portal via Jobber.

    • Transaction & Payment Data: Payment details (credit card or bank account info) provided when paying invoices or quotes online. Payments are securely processed through third-party processors (such as Stripe) via Jobber; we do not store full credit card numbers directly on our servers.

  • Information Collected Automatically:

    • Usage & Device Data: IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits to our Site or client portal.

    • Cookies and Tracking Technologies: Data collected via cookies, web beacons, and similar tracking tools to optimize user experience and analyze site traffic.

2. How We Use Your Information

We use the information we collect to:

  • Schedule, fulfill, and manage land services, estimates, and field operations.

  • Process payments, invoices, and send account or booking notifications via Jobber.

  • Communicate with you regarding service updates, job progress, or customer support inquiries.

  • Send administrative notices, security alerts, or promotional communications (where permitted).

  • Improve site performance, maintain system security, and detect/prevent fraud.

3. How We Share Your Information

We do not sell your personal information. We share information only under the following circumstances:

  • Third-Party Platforms & Service Providers: We use Jobber to power our client portal, scheduling, dispatching, and invoicing. Your information is shared with Jobber and its payment processors (such as Stripe) solely to deliver these operations. You can review Jobber’s Privacy Policy to learn more about how they process data.

  • Legal Compliance: When required by law, regulation, subpoena, or governmental request.

  • Business Transfers: In connection with or during negotiations for any business merger, acquisition, or sale of assets.

  • With Your Consent: For any other purpose with your explicit authorization.

4. Cookies and Tracking Technologies

You can configure your browser to decline all or some browser cookies, or to alert you when cookies are sent. Disabling cookies may affect the functionality of certain site features or the Jobber client portal.

5. Data Security

We and our service partners (including Jobber) utilize industry-standard technical, physical, and administrative measures—including encrypted transmissions (TLS)—to protect your Personal Information against loss, theft, and unauthorized access. However, no internet-based system is entirely immune to security risks.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access & Correction: Review or update your personal details directly within the Jobber client portal or by reaching out to us.

  • Deletion: Request the deletion of your Personal Information, subject to applicable record-keeping laws.

  • Opt-Out: Unsubscribe from promotional text messages or emails at any time by following the instructions in the message or contacting us.

To exercise any of these rights, please contact Imperial Land Service using the details below.

7. Third-Party Links

Our Site and client communications may contain links to external sites or portals not owned or controlled by Imperial Land Service. We are not responsible for the privacy practices of third parties.

8. Children’s Privacy

Our Services are not intended for children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately for prompt removal.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published here with an updated "Last updated" date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Disclaimer: This document is provided for general informational purposes only and does not constitute formal legal advice. Depending on your location and specific state/country laws (e.g., CCPA/CPRA, GDPR), further disclosures may be required. Consider consulting a legal professional to ensure full regulatory compliance.

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